HIVO
⌘K
ASK HIVO
    Conversations

    Today

    VIP Retention Campaign Q2

    CRM Analyst has identified 847 players across whale and VIP segments with high churn probability. Communication Manager is finalising the email sequences — 3 of 5 personalised variants are ready. I'll send an approval request once the full set is drafted.

    just now

    New Game Launch — Mega Moolah 2

    Frontend Developer is 45% through the landing page — building a responsive layout with game trailer embed and a countdown timer. Communication Manager and Brand Manager are queued and will kick in once the page is ready for review. I'll send you a preview as soon as it's generated.

    just now

    Yesterday

    Player Risk Escalation — Anika Petrov

    Done. 24-hour cooling-off period applied to Anika Petrov's account. Intervention email sent. Account flagged for 30-day enhanced monitoring. All actions logged to the audit trail.

    23h ago

    This Week

    AML Compliance Review — March

    The March AML report is approved and ready for submission. Three flags were raised: two players have been escalated for SAR filing (suspicious deposit velocity and structured withdrawals), and one requires KYC re-verification. The full report is attached to the outcome for your compliance records.

    4d ago

    Earlier

    Weekend Slots Tournament Promo

    Outcome completed — Weekend Slots Tournament Promo

    Mar 29

    VIP Retention Campaign Q2

    We're losing high-value players to competitors. I need a VIP retention campaign for Q2 — personalised offers, re-engagement emails, and a loyalty multiplier event. Target anyone in the whale or VIP segment who hasn't deposited in the last 14 days.

    Understood. I'm spinning up a retention campaign targeting whale and VIP players inactive for 14+ days. CRM Analyst will segment the audience and model churn probability, then Communication Manager will draft personalised email sequences with a loyalty multiplier hook. I'll keep you updated as each agent progresses.

    VIP Retention Campaign Q2

    running
    View Outcome →

    Agents are working on your retention campaign.

    CRM Analyst
    done
    Communication Manager
    65%

    CRM Analyst has identified 847 players across whale and VIP segments with high churn probability. Communication Manager is finalising the email sequences — 3 of 5 personalised variants are ready. I'll send an approval request once the full set is drafted.

    CRM Analyst(opus)completed

    Segmentation complete — 847 players identified with high churn risk(14.2s)

    Communication Manager(sonnet)running

    Drafting personalised email sequence (3 of 5 variants complete)